Team Coordination Customer/Service Center Plant Security (m/f/d)
- ID: 7571
- Dormagen, Krefeld-Uerdingen, Leverkusen
- Full-time
- Security & Fire Protection
- unlimited
Get to know us
We are CURRENTA - a team of experts (m/f/d) who manage one of the largest chemical sites in Europe: the CHEMPARK in Leverkusen, Dormagen and Krefeld-Uerdingen. Whether sustainable supply and disposal, diverse analytical and infrastructure services or comprehensive services for safety, health protection and other areas - work with us in exciting professions towards a common goal: to offer our customers the best service.
Here you will support the operations management and department management in the technical and disciplinary management of the customer center (ID office, visitor reception, service desk). You will be responsible for the smooth running of processes and the further development of the respective sub-area.
Can you imagine becoming part of our team? We look forward to receiving your application!
#TeamCurrenta #newopportunities #morethanchemistry #movetogether
What you can do with us
- You will be responsible for independently coordinating the work processes of the respective teams in the three customer/service centers, consisting of the ID card office, visitor reception, service desk and 1st level support plant security at the three sites in Leverkusen, Dormagen and Krefeld-Uerdingen.
- You will ensure the smooth running of all processes in the customer/service centers as well as the further development of the respective sub-area.
- You coordinate your team, support them in prioritizing tasks and step in when bottlenecks occur.
- You will be actively involved in day-to-day business, prepare internal key figures and create customer evaluations.
You will also take on escalation cases. - You always keep an eye on the productivity of the three customer/service centers and attach particular importance to the quality of service.
What you bring with you
- You have completed commercial training (e.g. industry/hotel/tourism or comparable) with relevant professional experience in customer service, security services, hotel/hospitality industry or similar.
- You have experience in service and good knowledge of complaint and ticket processing tools.
- You have already gained initial management experience (3-5 years), ideally in the area of customer service.
- You are characterized by your service mentality and you see yourself as an absolute team player (m/f/d).
- With your strong communication and social skills, you inspire your team and our customers. You have the ability to work in a team, problem-solving skills, assertiveness, resilience and motivation.
- You are confident in using IT systems and MS Office.
- You are business fluent in English (C1 level).
What you can look forward to
You can expect a little more from CURRENTA. In addition to varied and exciting tasks, we also offer attractive additional benefits for our employees:
- 6 weeks' vacation
- Participation in the company's success
- Company health management
- Flexible working time/part-time models
- Further training
- Attractive remuneration
- Company pension scheme
- Company restaurant
- Support with childcare
We look forward to receiving your application!
We look forward to receiving your application, stating your availability and salary expectations. Please use our online form so that your application reaches the right contact person in our Recruiting Center directly. Unfortunately, we cannot return application documents in paper form.
Apply now!
CURRENTA welcomes everyone!
We welcome applications from all people regardless of ethnic, social, national origin, gender, age, physical characteristics or limitations, origin, religion, marital status, pregnancy, sexual orientation, gender identity or any other irrelevant criterion under applicable law. We are committed to the principle of treating all candidates fairly and excluding discrimination.
