Frames Hotel GmbH

Front Office Manager (m/f/d)

Organization, administration, office
Full-time
Active since: 23.05.2024
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FRAMES, a place where innovation and comfort merge in a unique way. From the modern architecture to the latest technological amenities - we want to offer a place where guests and employees can develop freely.

Your tasks

* Management of the front office team, including receptionists,
Guest relations and porters
* Ensuring an efficient check-in and check-out process
as well as a friendly and professional reception for our
Guests
* Handling guest complaints and resolving issues to ensure a
ensure a positive guest experience
* Manage reservations, room assignments and room rates
in accordance with hotel policies
* Training and development of front office staff to ensure
ensure first class service

Your qualifications

* Completed training or studies in the hotel industry,
Tourism management or a comparable qualification
* Proven experience in the hotel industry, preferably in a
managerial position at the reception desk
* Excellent knowledge of hotel software (e.g. Mews or Opera) and MS
Office
* Excellent communication and customer service skills
* Ability to work under pressure and prioritize in a fast-paced
Prioritize in a fast-paced environment
* High service orientation and an eye for detail

Benefits

An exciting task with a lot of creative freedom
Innovative corporate culture
Individual support
Attractive employee benefits
Attractive revenue share for upselling
Free catering during working hours
Various employee events

Additional job locations
keine Angabe
Entry date
23.05.2024
Contract tye
keine Angabe
Salary
keine Angabe
Employer Info
Frames Hotel GmbH
Am Guten Mann 2
56218 Mülheim-Kärlich


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