Front Office Manager (m/f/d)

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Front Office Manager (m/f/d)

The theater für niedersachsen, based in Hildesheim, produces around 20 new productions per season in the fields of music theater, drama, musicals and dance with around 260 employees. You can expect a lively cultural operation with an attractive workplace in the immediate vicinity of the city center and a collegial team of permanent and freelance employees at the box office, in the admission and checkroom service as well as in the head office, which you will be responsible for managing.

• Management of the box office including the subscription service (with 5 employees), the admission and checkroom service (with one manager and up to 35 temporary staff) and the head office (with 5 employees and 5 temporary staff), which combines the stage entrance, telephone switchboard and mailroom. This includes all administrative processes from service planning to the further development of service quality and internal communication.</li
• Development and implementation of strategies and measures relating to advertising and sales activities.</li
• Compilation of sales-relevant information in close cooperation with the relevant departments of the company.</li
• Maintaining and developing the ReserviX ticketing system (events, seating plans, prices), including creating reports, statistical evaluations and royalty statements.
• Advising and informing our guests with a high degree of friendliness and professionalism.</li
• Dealing with guest inquiries, complaints and requests.
• Ensuring compliance with company standards.
• Ticket sales at the box offices (including evening box offices) as well as telephone reservations and box office billing.
• Coordinating daily operations and working closely with our front office team to provide a smooth and efficient service
• Presence at theater premieres.

• You have successfully completed a (dual) degree in business administration, for example with a focus on culture and leisure management or tourism, or a comparable qualification such as successfully completed commercial training in the hotel industry or office management.
• You already have professional experience, e.g. in ticketing, services, tourism or sales and marketing.</li
• You have commercial knowledge and experience in office management including very good IT skills, ideally experience with the ticket sales system (ReserviX)
• You are characterized by an independent, structured and resulti oriented way of working with leadership and social skills.
• You have already proven yourself in leading teams and have an interest in organizational topics.</li
• You have a keen interest in the content and offerings of a theater company.</li
• You have a collegial, precise and reliable way of working.</li
• You have a good command of written and spoken German, a foreign language is an advantage.</li
• You enjoy dealing with guests, are empathetic, have a strong sense of service and good communication and organizational skills.</li
• You are flexible in terms of time and willing to work on some Sundays and public holidays.</li

We offer you capital-forming benefits, company health management, such as membership of Hansefit or physiotherapy, as well as discounted conditions at various cultural and sports facilities. We are also happy to support you in your professional and personal development through further education and training. The city and district of Hildesheim are an attractive and affordable place to live in the immediate vicinity of Hanover, which leaves nothing to be desired.

Please send your application with relevant documents (CV, copies of certificates) to:

theater for niedersachsen GmbH
Claudia Hampe, Administrative Director
Theaterstraße 6
31141 Hildesheim

Or by e-mail: bewerbung@tfn-online.de

We look forward to receiving your submissions.

The theater für niedersachsen promotes equality for all employees and therefore welcomes applicants regardless of their ethnic, cultural or social origin, age, religion, ideology, disability or sexual identity. By submitting your application documents, you consent to the processing of your personal data. Once the application process has been completed, this data will of course be deleted.