AIDA Cruises

Incident Manager (m/f/d)

Active since: 22.02.2024

Embark on a course to success with us

You will be part of an international, experienced and interdisciplinary team with great colleagues.

Technology plays an increasingly important role for our ships deployed worldwide in order to offer our guests an unforgettable vacation on board AIDA.

We are therefore continuously expanding our expertise through the use of state-of-the-art applications and systems, practical training and qualified employees.

Become part of our team!

We are looking for you at the earliest possible date at our company headquarters in Rostock

Incident Manager (m/f/d)

Your previous ports of call

  • University degree in Informatics, Computer Science or a comparable qualification
  • Knowledge in the field of process-controlled fault clearance
  • Routined in the coordination of cross-location teams
  • Very good command of English and German and confident in using modern workplace technologies
  • Excellent communication and interpersonal skills, resilience and the ability to communicate technical concepts to non-industry stakeholders

Your chartered goal

  • Responsible for the timely collection and prioritization of IT incident reports
  • Creating detailed reports on incidents, post mortem analysis, trend analysis and identifying opportunities for improvement in the incident management process and documenting them
  • Coordination of globally operating service teams to ensure that resources are used efficiently and that issues are resolved in accordance with the defined service level agreements
  • Initiate continuous improvements based on KPIs and customer feedback to increase the efficiency and effectiveness of IT processes
  • Manage communication and information, monitor spend and ensure cost-effective use of resources


Go on a great journey with us! We look forward to receiving your application documents, which you can submit as an online application on our career portal

Susanne Schulz
Human Resources Management
+49 (0) 381 444 8616

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Susanne Schulz
Manager Talent Selection
Tel.: +49 (0) 381 444 8616
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