Find your #PlaceToWe with AIDA
Welcome to AIDA – the company where team spirit is truly lived. Join our international AIDA family and work for one of the best-known and most innovative cruise companies in the world. We are pioneers in sustainable cruising to protect the beauty of the oceans and the earth. Discover your #PlaceToWe with us.
We are looking for you at the earliest possible date at our company headquarters in Rostock.
Manager Loyalty Programs (m/f/d)
Your previous course
- Degree in economics, tourism, service or communication sciences or a comparable qualification
- Professional experience in customer loyalty programs, in the field of loyalty as well as in the areas of marketing, communication and/or sales
- Knowledge of common production processes for direct mailings (online/offline) and, if applicable, promotional items
- A good feel for texts and images and a high affinity for the digitalization of business processes and CRM
- A strong analytical and strategic mindset
- Very good German and good English skills as well as confidence in using MS Office 365, email providers, content management systems and ideally Adobe
- Very good communication skills, flexibility, a high degree of creativity, ability to work in a team and initiative
Your destination
- Planning, organization, implementation and tracking of the AIDA Club program on land and on board as well as project management for its technical development/relaunch
- Support and further development of the travel agent loyalty program, implementation of B2B loyalty campaigns as well as regular success monitoring and derivation of measures
- Developing automated loyalty dialogue concepts for targeted customer contact, maintaining content and automating, personalizing and digitizing club websites and dialogue advertising materials
- Implementation and further development of cooperations with partner companies and maintenance of contacts as part of the customer loyalty program
- Market analysis and trend evaluation in loyalty management for B2C and B2B, including deriving specific recommendations for action
- Responsible for managing the Loyalty Programs division and budget management
Contact us
Go on a great journey with us! We look forward to receiving your application documents, which you can submit as an online application on our career portal www.aida.de/careers.
Mrs
Susanne Schulz
Human Resources Management
susanne.schulz@aida.de