Reception manager (m/f/d)
Do you already have experience on the island or would you like to get to know this special environment?
The Storytels Reception on the island of Heligoland is looking for a motivated Reception Manager (m/f/d) who will manage the reception area with commitment and professionalism and offer our guests a first-class service. If you would like to take on responsibility and work in a unique environment, we look forward to receiving your application.
We offer:
- Above-standard pay and attractive benefits (e.g. 50% discount on food and drinks, special conditions for family members, gym membership)
- Electronic recording of working hours
- Promotion and development opportunities
- Housing options and support in finding accommodation
- Hotel cooperation with Personights
Your tasks:
- Organization and management of the reception: responsibility for the entire reception process, including check-in, check-out, invoicing and cash management.
- Team management: Training, support and motivation of front office staff and ensuring smooth operations at reception.
- Optimization of work processes: Analysis and continuous improvement of processes at reception to increase service standards and guest satisfaction in cooperation with the reception colleagues at Hotel Rickmers Insulaner and the operational management
- Administrative tasks: Booking and processing of reservations in the hotel system Protel as well as close cooperation with other departments.
- Ensuring quality standards: Monitoring and compliance with service, hygiene and operational standards as well as continuous improvement of quality.
- Activities and offers: Advising guests on daily activities in the hotel and on the island as well as on tourist offers to increase guest satisfaction.
Your profile:
- Completed training in the hotel industry or a comparable qualification
- Professional experience in the reception area or front office, ideally in a management role
- Friendly and professional demeanor and strong guest orientation
- Knowledge of hotel software, preferably in dealing with Protel or similar systems
- Ability to work in a team and organizational talent as well as a structured way of working
- Language skills: German and English
Contact:
On Heligoland, you can enjoy short commutes of no more than five minutes on foot – without cars and traffic jams. If you love a challenge at work and peace and quiet in your free time, then the island of Heligoland is the right place for you – apply today.
Please send us your application documents – also by e-mail as a PDF – to bewerbung@rickmers-helgoland.com
You can find information about us on the Website.
For an initial confidential contact, please contact Ms. Paola Meyer on 040/2320523-53.
Please note our data protection information under the following link: https://www.rickmers-helgoland.com/datenschutz/
About us:
Rickmers-Helgoland looks back on over 500 years of history in seafaring, fishing, trade and hospitality. Today we are a leading tourism company in the hotel, catering and tour operator sectors.