Espresso House was founded in Sweden in 1996 and has developed into the leading premium coffee shop brand in the Nordic countries with 7,000 baristas and over 500 coffee shops in Sweden, Norway, Finland and Denmark. in 2017, Espresso House set course for Germany and acquired the Balzac Coffee brand. At Espresso House, we are passionate about coffee, people and the planet. Above all, we strive to create the world’s best coffee for the world’s best guests, in a way that is ethical, sustainable and guarantees a great tomorrow. We are passionate baristas. Kindness guides our actions for each other, our guests and our planet. It is our mission to provide our guests with an experience that exceeds their expectations. Today and tomorrow.
Your tasks
As Coffee Shop Manager, you are responsible for the fate of your store and take responsibility for your team
As a team member with a leadership function, you take care of your team’s needs, motivate and lead them and always set a good example at work
You provide new employees with comprehensive training, introduce them to our coffee culture and continuously train all employees according to their knowledge and wishes
You organize, coordinate and control the processes in service and food production in order to always provide our guests with a great guest experience
You are responsible for the duty roster of your store, monitor compliance with important key figures using operational controlling tools and take care of cash register accounting and payment transactions
Cost-conscious purchasing, ordering and recording inventories are also part of your diverse range of tasks
Your qualifications
You are friendly, committed and enjoy teamwork
You are just as enthusiastic about the world of coffee as we are
You have completed vocational training in the hospitality industry or acquired a comparable qualification and have several years of professional experience in the catering or retail sector
You have team spirit, empathy and good interpersonal skills, but can also assert yourself and make clear announcements when necessary
You are solution-oriented and creative, have a hands-on mentality and are flexible
Benefits
An exciting challenge with an international employer with a good working atmosphere, practiced corporate values, flat hierarchies and direct, honest communication
An open-minded and friendly support office in Hamburg city center with a team of dedicated, helpful colleagues who are always at your side and provide you with the best possible support
A permanent and future-proof job with exciting development opportunities
A fair and performance-related salary
Flexible working, company pension scheme, 50% employee discount on our product range, corporate benefits and much more.