Operations Shift Manager - Casino Food and Beverage (m/f/d)
Monheim am Rhein | MERKUR SPIELBANKEN NRW GmbH | Full-time | Direct Hire
MERKUR SPIELBANKEN stands for first-class entertainment and exciting gaming experiences. As part of the MERKUR GROUP, we combine modern slot games with classic table games and create special highlights for our guests through a variety of event formats.
Our food and beverage operations ensure that guests enjoy high-quality culinary offerings and first-class service both at our casino locations and in our own restaurants. As a manager in our food and beverage department, you’ll use your organizational skills, service-oriented mindset, and keen sense of operations to ensure that quality, efficiency, and guest satisfaction are guaranteed at all times in our day-to-day operations. You’ll lead your team and ensure professional service in the guest areas.
Your Responsibilities
- You will responsibly organize and coordinate the operations of our bars and ensure that service runs smoothly.
- You monitor compliance with all hygiene regulations and ensure their reliable implementation in day-to-day operations.
- You provide attentive, service-oriented care to our guests in all bar areas.
- You will assign staff to service areas, provide them with professional guidance, and coordinate break schedules, among other tasks.
- You will carefully manage and review financial records and work closely with the restaurant management team.
Your Profile
- You have experience in the hospitality industry and a solid understanding of service-oriented processes.
- You are known for your positive demeanor and strong commitment to service when interacting with guests.
- Teamwork, a strong work ethic, and polite manners are, of course, part of your profile.
- Even in busy situations, you work reliably and efficiently while maintaining a clear overview.
- Basic computer skills, very good German language skills, good English language skills, and a willingness to work shifts round out your profile.
Your Benefits
- Employment Conditions: 30 days of vacation, compensation in accordance with the collective bargaining agreement, and bonuses for night, weekend, and holiday work
- Training & Career: In-house training center, diverse development opportunities across the entire corporate group
- Team & Community: Employee events, department events
- Health & Fitness: Company pension plan
- Exclusive offers: E-bike leasing, corporate benefits, employee discounts