HELLERS TWENTY FOUR
Three hotel units. A new management structure. Plenty of creative freedom.
Cluster Hotel Management/General Manager Hospitality (m/f/d)
Management role for three hotel units with direct proximity to management
Hellers Twenty Four -Hotelbetriebe Bodensee, is expanding its organizational structure. We are looking for an experienced, confident and entrepreneurial leader who can manage three hotel units operationally, establish clear standards and actively shape the new management structure.
Brief profile of the position
Company Hellers Twenty Four -Hotelbetriebe Bodensee
Position Cluster Hotel Management/General Manager Hospitality (m/f/d)
Responsibility Operational and organizational overall responsibility for three hotel units
Reporting line Direct cooperation with the managementmanagement
Starting date Short-term/by arrangement
Work location Regular presence in all three hotel units
Application Confidential by e-mail with CV, references, salary expectations and starting date
The task
This position is a central management role in the company. It combines operational hotel responsibility, employee management, quality control, organizational development and economic thinking. The aim is to manage the three hotel units in a stable, professional and guest-oriented manner – with clear responsibilities, reliable processes and a high standard of service, order and quality of results.
Your responsibilities
- Overall responsibility for the day-to-day hotel operations of the three hotel units
- Management, coordination and further development of employees
- Ensuring professional processes in reception, guest services, housekeeping and internal organization
- Introduction and monitoring of binding standards, checklists, control routines and handover processes
- Managing service planning, staff deployment, quality, occupancy, costs and operational priorities
- Close coordination with management, administration, accounting, technology and external service providers
- Control of order, cleanliness, functionality, guest satisfaction and complaint handling
- Structured documentation of open issues, tracking of measures and implementation of agreed improvements
- Participation in the further development of the hotels, internal organization and economic stability
What makes this position special
At Hellos24, you will not be working in an anonymous corporate function, but will have a responsible creative mandate with direct proximity to the management. You can organize existing structures, establish standards, develop teams and visibly shape the operational management of the stores.
We are not looking for a purely administrative personality, but a hotel director who recognizes what needs to be done, sets priorities and consistently supports implementation. You don’t have to do everything yourself – but you will ensure that the right things are done by the right people at the right time.
Your profile
- Several years of experience in the hotel industry, ideally in a managerial role as a hotel manager, general manager, operations manager, cluster manager, operations manager or in a comparable role
- Strong leadership skills, commitment, assertiveness and professional interaction with employees and guests
- A firm understanding of operational hotel processes, quality management, service planning and economic management
- Hands-on mentality: you see issues, tackle them, delegate appropriately and consistently follow up on results
- Clear communication with management, teams, service providers, partners and external contacts
- High service orientation, organizational skills, discretion, loyalty and a sense of responsibility
- Confidence in challenging situations and the ability to establish order, priorities and decision-making skills
What Hellers Twenty Four offers
- A responsible key position with a real impact on the further development of the company
- Three hotel units with development potential and visible room for maneuver
- Short decision-making channels, direct communication and direct cooperation with the management team
- The opportunity to play a key role in establishing and permanently shaping a new management structure
- Attractive remuneration commensurate with responsibility
- Long-term prospects in an environment in which performance, clarity and a focus on results are valued
Who we are looking for
We are looking for someone who takes on management responsibility not just on paper. You are clear in your communication, committed in your implementation and have a good feel for people, guests and operational requirements. You are a good host, think entrepreneurially and know that a hotel can only function well if service, cleanliness, technology, staff, administration and profitability all work well together.
Application and contact
Applications will be treated confidentially. Please send your documents with CV, relevant certificates, salary expectations and possible starting date to: Hellers Twenty Four | Hotelbetriebe Bodensee | attn. Ralf Heller | Bahnhofplatz 5 | 88045 Friedrichshafen
E-mail: ralf.heller@hellers24.de